Helplines / Payments / Amazon Pay
Amazon Pay customer care & helpline
Main helpline number
24x7 chat and callback
Tap the number to call. Before sharing any account detail, cross-check the number on the official website.
All contact numbers
- 24x7 chat and callback 180012001571
- Unauthorised transactions and gift card scams 180012001637
Support e-mail
Stay safe when you call
- Genuine support staff never ask for your PIN, password, OTP or full card number.
- Never install a screen-sharing or remote-access app because a "support agent" asked you to.
- If a number was found in a social-media post or comment, verify it on the official website first.
Wondering whether Amazon Pay is actually down before you queue on the phone? Check the live Amazon Pay status.
Helpline questions
What is the Amazon Pay customer care number?
The main Amazon Pay helpline number listed here is 180012001571 (24x7 chat and callback). The full list of numbers, including special-purpose lines, is shown on this page.
Is the Amazon Pay helpline available round the clock?
At least one Amazon Pay helpline listed here is marked as a 24x7 line, so you can call at any time. Other lines may keep office hours.
How do I know a Amazon Pay customer care number is genuine?
Cross-check the number on the official website before calling, and remember that genuine support staff will never ask for your PIN, OTP, full card number or remote-access app installation. If someone does, hang up — it is a scam.
Can I reach Amazon Pay support by e-mail?
Yes. The support e-mail address listed for Amazon Pay is [email protected]. Keep your account details and any transaction references in the message so the team can trace your case.