UPI / NPCI customer care & helpline
Every UPI / NPCI support route we could verify in one place — 1 phone numbers with their desk labels. If your problem is an outage rather than an account issue, check the live status first: queues are longest exactly when the service is down for everyone.
Numbers last verified Nov 2026.
Is UPI / NPCI down? Check before you call
UPI / NPCI is currently Operational based on visitor reports.
Main helpline number
pan> Customer care
Tap the number to call. Before sharing any account detail, cross-check the number on the official website.
All contact numbers
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Did this number work for you?
When to call UPI / NPCI
- A fraudulent or wrong payment — report it in the app and to your bank immediately; speed decides recovery chances.
- Money debited, not delivered, and still not reversed after the promised window.
- Your account or UPI ID blocked or suspended without explanation.
- A merchant payment dispute the in-app help cannot settle.
Beware of fake customer care numbers
- Genuine support staff never ask for your PIN, password, OTP or full card number — on any call, ever.
- Never install a screen-sharing or remote-access app because a "support agent" asked you to.
- A refund never requires you to pay first or scan a QR code. Scanning and entering your PIN always sends money out.
- If a number came from a social-media post, comment or an unknown website, verify it on the official website before calling.
Read our full guide: how to verify a customer care number before you call
Helpline questions
What is the UPI / NPCI customer care number?
The main UPI / NPCI customer care number is 18001201740 (pan> Customer care). This page lists 1 published numbers in total, each labelled with what it is for — general support, fraud reporting and special desks are often different lines, so pick the one that matches your problem to reach the right team faster.
Is the UPI / NPCI helpline toll-free?
Yes. At least one UPI / NPCI line listed here — including 18001201740 — is toll-free, so calling it costs nothing from any network in India. A few special-purpose lines may be standard-rate numbers; each entry on this page is labelled so you can tell them apart before you dial.
What are the UPI / NPCI customer care timings?
Timings vary by line. Fraud, blocking and emergency desks at UPI / NPCI are normally reachable round the clock, while general support often follows office hours. If a line rings out late at night, try again in the morning — or use the e-mail route listed here for anything that can wait.
What details should I keep ready before calling UPI / NPCI?
Keep your registered mobile number, the account or reference number connected with the problem, and the date, time and amount of any failed transaction, with its transaction ID if you have one. Write down the name of the person you speak to and the complaint or docket number they give you. Never keep — or share — your PIN, password or OTP: genuine staff will never ask for them.
