Operational
Is BigBasket down right now?
Operational
No — as of the latest reports, BigBasket is working normally for most people. Only 0 problem reports came in over the last 24 hours against 0 "works for me" signals, so if BigBasket is not working for you, the cause is more likely your device, app version or connection than a general outage.
Is BigBasket not working for you?
Get an e-mail when BigBasket goes down
One e-mail per incident, only after you confirm. No newsletters, no spam.
Problem reports — last 24 hours
No problem reports in the last 24 hours — a quiet day is a good day.
Last 90 days
History builds up as reports come in — tracking for this service started 12 Nov 2026, so this chart fills in day by day.
About BigBasket
BigBasket belongs to the Food & Delivery group of services we track, and it is one of those names people search for the moment anything on their phone stops working. It connects kitchens, riders and hungry customers, with dinner time as its daily stress test. Its official home on the web is bigbasket.com, which is the address our checker tests on a schedule — if that server stops answering, this page knows before most people finish typing "is BigBasket down". For help that cannot wait, we list 1 official contact numbers for BigBasket, starting with 18601231000, together with the support e-mail options on the helpline page. This page pulls together live visitor reports, our automated checks and the official contact routes in one place, so you can decide in seconds whether to wait, retry or call.
Common problems reported for BigBasket
- App not working at dinner time — The 7–10 PM window is the industry's peak; localised meltdowns are common on rainy evenings.
- Order placed but no rider assigned — Rider supply, not the app, is the bottleneck — often weather or a local event.
- Payment deducted, order not placed — The gateway and the ordering system fell out of sync; refunds are automatic.
- Tracking shows the rider frozen — Rider-app GPS updates lag or the rider's phone lost network, not always the rider.
- Restaurant shown open but not accepting orders — The outlet paused its own kitchen; the listing has not caught up.
- Coupons and offers failing at checkout — Offer engines are a separate system and fail independently of ordering.
If BigBasket is not working — try this
- Check whether nearby restaurants show at all — a blank area usually means a local outage or rider shortage.
- Do not reorder the same meal instantly after a failed payment; check order history first.
- Try ordering slightly earlier or later than the dinner peak.
- Keep the order ID from the confirmation screen for any support chat.
- If the app is down nationally (check reports here), ordering by phone from the restaurant still works the old way.
- For a debited-but-unplaced order, refunds are automatic — watch your payment history, not the app banner.
Other ways to access BigBasket
Most restaurants also take phone orders and appear on more than one delivery app, so a rival app or a direct call usually gets dinner moving when one platform is down. The platform's website mirrors most app functions too.
BigBasket helpline
Main number: 18601231000 (Daily, 6 AM - 10 PM)
Questions
Is BigBasket down right now?
Right now BigBasket shows as "Operational" on this page, based on 0 problem reports and 0 working signals from visitors in the last 24 hours, cross-checked by our automated probes of the official website. That picture updates as new reports arrive, so the freshest answer is always the verdict at the top of this page.
Why is BigBasket not working today?
The failures people report most for BigBasket are app not working at dinner time and order placed but no rider assigned. Behind those sit the usual causes: servers overloaded at peak hours, a faulty app update, maintenance that overran, or a problem at one link in the chain — the app, the network or a payment partner. The troubleshooting list on this page covers the fixes that actually work, in order.
How can I check if BigBasket is down or it is just me?
Three quick tests settle it. First, read the verdict above — a spike in reports means it is not just you. Second, open BigBasket on a different network, such as mobile data instead of Wi-Fi. Third, try a second device or the website instead of the app. If it fails everywhere while reports climb, it is a genuine outage; if it works elsewhere, the fault is local.
When will BigBasket be back up?
Nobody outside BigBasket can promise a time, and providers rarely give one. In practice, most partial outages of this kind clear within thirty minutes to a few hours, and peak-hour failures often fade as the rush passes. Watch the report chart on this page: when fresh problem reports stop and "works for me" signals take over, the service is recovering.
How do I contact BigBasket customer care?
The main official helpline for BigBasket is 18601231000 (toll-free). The helpline page linked here lists every published number with its purpose, plus support e-mail ([email protected]). Only ever use numbers from the official website or this page — fake customer-care numbers are one of the most common fraud routes in India.
Is BigBasket down in my city, or across India?
Reports on this page are collected nationally, and most big failures are national too. Local problems do happen — a single bank branch network, one telecom circle, one broadband exchange — and they look different: the service works for friends in other cities while your reports cluster. If people elsewhere say BigBasket works, suspect a local fault and use the helpline.