Helplines / Food & Delivery / BigBasket
BigBasket customer care & helpline
Main helpline number
Daily, 6 AM - 10 PM
Tap the number to call. Before sharing any account detail, cross-check the number on the official website.
All contact numbers
- Daily, 6 AM - 10 PM 18601231000
Support e-mail
Stay safe when you call
- Genuine support staff never ask for your PIN, password, OTP or full card number.
- Never install a screen-sharing or remote-access app because a "support agent" asked you to.
- If a number was found in a social-media post or comment, verify it on the official website first.
Wondering whether BigBasket is actually down before you queue on the phone? Check the live BigBasket status.
Helpline questions
What is the BigBasket customer care number?
The main BigBasket helpline number listed here is 18601231000 (Daily, 6 AM - 10 PM). The full list of numbers, including special-purpose lines, is shown on this page.
Is the BigBasket helpline available round the clock?
Availability varies by number. Lines marked toll-free or 24x7 on this page can be called any time; other BigBasket numbers may only work during office hours.
How do I know a BigBasket customer care number is genuine?
Cross-check the number on the official website before calling, and remember that genuine support staff will never ask for your PIN, OTP, full card number or remote-access app installation. If someone does, hang up — it is a scam.
Can I reach BigBasket support by e-mail?
Yes. The support e-mail address listed for BigBasket is [email protected]. Keep your account details and any transaction references in the message so the team can trace your case.