Helplines / Social & Messaging / Threads
Threads customer care & helpline
No phone helpline published
Threads does not publish a customer-care phone number that we could verify. Support is normally available inside the app or on the official website instead.
Support e-mail
Stay safe when you call
- Genuine support staff never ask for your PIN, password, OTP or full card number.
- Never install a screen-sharing or remote-access app because a "support agent" asked you to.
- If a number was found in a social-media post or comment, verify it on the official website first.
Wondering whether Threads is actually down before you queue on the phone? Check the live Threads status.
Helpline questions
How do I contact Threads support?
Threads does not publish a phone helpline that we could verify, so support is normally handled inside the app or on the official website. Use only contact routes from the official site — never numbers shared in comments or social posts.
How do I know a Threads customer care number is genuine?
Cross-check the number on the official website before calling, and remember that genuine support staff will never ask for your PIN, OTP, full card number or remote-access app installation. If someone does, hang up — it is a scam.
Can I reach Threads support by e-mail?
Yes. The support e-mail address listed for Threads is [email protected]. Keep your account details and any transaction references in the message so the team can trace your case.