Helplines / Government / IRCTC
IRCTC customer care & helpline
Main helpline number
Customer care
Tap the number to call. Before sharing any account detail, cross-check the number on the official website.
All contact numbers
- Customer care 14646
- Customer Support from outside India +918044647999
- Customer Support from outside India (second line) +918035734999
- Indian Railways enquiry and Rail Madad (PNR, train running, on-board complaints; not IRCTC 139
- Customer care landline 07556610661
- Customer care landline (second) 07554090600
Support e-mail
Stay safe when you call
- Genuine support staff never ask for your PIN, password, OTP or full card number.
- Never install a screen-sharing or remote-access app because a "support agent" asked you to.
- If a number was found in a social-media post or comment, verify it on the official website first.
Wondering whether IRCTC is actually down before you queue on the phone? Check the live IRCTC status.
Helpline questions
What is the IRCTC customer care number?
The main IRCTC helpline number listed here is 14646 (Customer care). The full list of numbers, including special-purpose lines, is shown on this page.
Is the IRCTC helpline available round the clock?
Availability varies by number. Lines marked toll-free or 24x7 on this page can be called any time; other IRCTC numbers may only work during office hours.
How do I know a IRCTC customer care number is genuine?
Cross-check the number on the official website before calling, and remember that genuine support staff will never ask for your PIN, OTP, full card number or remote-access app installation. If someone does, hang up — it is a scam.
Can I reach IRCTC support by e-mail?
Yes. The support e-mail address listed for IRCTC is [email protected]. Keep your account details and any transaction references in the message so the team can trace your case.