Operational
Is Perplexity down right now?
Operational
No — as of the latest reports, Perplexity is working normally for most people. Only 0 problem reports came in over the last 24 hours against 0 "works for me" signals, so if Perplexity is not working for you, the cause is more likely your device, app version or connection than a general outage.
Is Perplexity not working for you?
Get an e-mail when Perplexity goes down
One e-mail per incident, only after you confirm. No newsletters, no spam.
Problem reports — last 24 hours
No problem reports in the last 24 hours — a quiet day is a good day.
Last 90 days
History builds up as reports come in — tracking for this service started 12 Nov 2026, so this chart fills in day by day.
About Perplexity
Perplexity belongs to the AI Tools group of services we track, and it is one of those names people search for the moment anything on their phone stops working. People use it to write, code, summarise, make images and automate small everyday tasks. Its official home on the web is perplexity.ai, which is the address our checker tests on a schedule — if that server stops answering, this page knows before most people finish typing "is Perplexity down". For help that cannot wait, we list 1 official contact numbers for Perplexity, starting with +18334363285, together with the support e-mail options on the helpline page. This page pulls together live visitor reports, our automated checks and the official contact routes in one place, so you can decide in seconds whether to wait, retry or call.
Common problems reported for Perplexity
- "Too many requests" or capacity errors — AI services ration a shared pool of computing power; peak hours genuinely run out.
- Answers stop mid-response — Long generations are cut by network drops or server-side timeouts.
- Login loop or session expired — These tools juggle several identity providers and sessions expire often.
- History or files missing — Chats sync between devices slowly, and free tiers keep shorter history.
- Paid plan showing as free — Subscription state syncs from the app store or payment provider with a lag.
If Perplexity is not working — try this
- Wait ten minutes and retry — capacity errors at peak hours usually clear on their own.
- Start a fresh chat if one conversation keeps failing; very long threads strain the session.
- Copy important outputs out as you go instead of trusting history to sync.
- Try the website if the app fails (or the reverse) — they hit the same models through different front-ends.
- Check the provider's status page; AI companies post capacity incidents there.
- If a paid plan shows as free, restore purchases in the app before paying again.
Other ways to access Perplexity
Most AI tools run identically on web and mobile apps, and many tasks can be finished in a rival tool with the same prompt while one is down. Your exported chats and files stay yours regardless of the service's health.
Perplexity helpline
Main number: +18334363285 (Perplexity on WhatsApp (ask questions by chat))
Questions
Is Perplexity down right now?
Right now Perplexity shows as "Operational" on this page, based on 0 problem reports and 0 working signals from visitors in the last 24 hours, cross-checked by our automated probes of the official website. That picture updates as new reports arrive, so the freshest answer is always the verdict at the top of this page.
Why is Perplexity not working today?
The failures people report most for Perplexity are "Too many requests" or capacity errors and answers stop mid-response. Behind those sit the usual causes: servers overloaded at peak hours, a faulty app update, maintenance that overran, or a problem at one link in the chain — the app, the network or a payment partner. The troubleshooting list on this page covers the fixes that actually work, in order.
How can I check if Perplexity is down or it is just me?
Three quick tests settle it. First, read the verdict above — a spike in reports means it is not just you. Second, open Perplexity on a different network, such as mobile data instead of Wi-Fi. Third, try a second device or the website instead of the app. If it fails everywhere while reports climb, it is a genuine outage; if it works elsewhere, the fault is local.
When will Perplexity be back up?
Nobody outside Perplexity can promise a time, and providers rarely give one. In practice, most partial outages of this kind clear within thirty minutes to a few hours, and peak-hour failures often fade as the rush passes. Watch the report chart on this page: when fresh problem reports stop and "works for me" signals take over, the service is recovering.
How do I contact Perplexity customer care?
The main official helpline for Perplexity is +18334363285. The helpline page linked here lists every published number with its purpose, plus support e-mail ([email protected]). Only ever use numbers from the official website or this page — fake customer-care numbers are one of the most common fraud routes in India.
Is Perplexity down in my city, or across India?
Reports on this page are collected nationally, and most big failures are national too. Local problems do happen — a single bank branch network, one telecom circle, one broadband exchange — and they look different: the service works for friends in other cities while your reports cluster. If people elsewhere say Perplexity works, suspect a local fault and use the helpline.